Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including name, email address, phone number, physical address, payment information, and health-related information necessary for care services. We also collect information automatically when you use our services, such as device information, IP address, and usage data.

2. How We Use Your Information

We use the information we collect to provide, maintain, and improve CareLanka services, including to:

• Connect families with qualified caregivers
• Process payments and bookings
• Send service notifications and updates
• Verify caregiver credentials and conduct background checks
• Improve our platform and develop new features
• Ensure safety and prevent fraud

3. Information Sharing

We do not sell your personal information. We may share your information with:

• Caregivers when you book their services (name, contact details, care requirements)
• Service providers who assist in operating our platform (payment processors, background check services)
• Law enforcement when required by law or to protect safety
• Other parties with your explicit consent

4. Data Security

We implement appropriate security measures to protect your personal information, including encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

You have the right to access, update, or delete your personal information at any time. You can manage your account settings, opt out of marketing communications, and request data deletion by contacting us. Note that some information may be retained for legal or legitimate business purposes.

6. Cookies and Tracking

We use cookies and similar tracking technologies to improve your experience, analyze usage patterns, and personalize content. You can control cookies through your browser settings, though disabling them may affect service functionality.

7. Children's Privacy

CareLanka is not intended for children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

8. Data Retention

We retain your personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we securely delete or anonymize it.

9. International Transfers

Your information may be transferred to and processed in countries other than Sri Lanka. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of CareLanka after changes constitutes acceptance of the updated policy.